Terms & Conditions
Sports Massage
Sports massage is for the relief of aches and pains and muscular tension. It does not diagnose illness, injury, physical or mental disorder, or prescribe medical treatment. It is not physiotherapy. I will always be honest and open with you if it is not appropriate for you to have a massage treatment and will always try to suggest a suitable healthcare professional if necessary.
There are some potential contraindications to having massage treatments, this will be discussed at or prior to your first appointment. If contraindications occur late in the course of the treatment, then the situation will be re-evaluated and you will be informed if it is no longer appropriate to continue with your treatment.
Massage treatments are not a substitute for medical examination or medical care. It is not appropriate to stop any course of medication or treatment prescribed by your GP or other healthcare professional without first discussing this with them.
Any massage treatment provided by me should not be used in place of conventional medical care.
Always consult your GP or a healthcare professional for medical attention and advice.
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Treatment
First sports massage appointment - Your first appointment will include an initial consultation and assessment, which may include a postural assessment, range of movement testing, and muscular strength testing. This appointment will be 75 minutes, and the treatment time will range between 45-60 minutes depending on how long the assessment takes.
Clients are covered with towels during treatment, and only the area being massages is exposed. If you have any further questions about appropriate clothing to wear during your massage please contact me.
If, at any point during your treatment, you feel in any way uncomfortable please tell me.
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After Treatment
It is normal for you to feel some muscle soreness, aching, and on occasion some localised bruising as a result of deep tissue massage therapy. This will pass as part of the recovery process.
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Treatment Records & Privacy
In accepting treatment, you are agreeing to your information being kept on file, securely and confidentially on the understanding that it shall not be passed onto or read by any third parties, unless your previous consent has been sought and provided, for the purposes of referral to other professionals.
You agree to provide accurate and up to date information regarding any changes to ongoing medical treatments, as these changes may affect the suitability of the massage treatment.
Your treatment details and consultations will always remain confidential and will not be discussed with anyone other than you.
You must complete a consultation form prior to receiving treatment.
By signing the consultation form, you are giving permission for records and data about you to be held.
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Payments
Payments for treatments can be made on the day by card, BACS or cash.
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Cancellations
Less than 48 hours notice will result in 50% treatment cost being charged
No show will result in 100% of treatment cost being charged.
The cancellation fee can be waived at my discretion.
If I have to cancel an appointment, I will give as much notice as I can, and will reschedule the treatment for the first available, and suitable time.
As I am working out of my home and do not have access to air conditioning, during summer I may nee to cancel appointments if the treatment room becomes too warm to safely perform treatments. This will be checked on a day-by-day basis to ensure the health and safety of us both.
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Late Arrivals
If you arrive late for your scheduled appointment, your session may be shortened in order to accommodate others whose appointments follow yours.
Regardless of the length of the treatment actually given, you will be charged for the full session.
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Inappropriate Behaviour
I have the right to terminate a treatment immediately if any client demonstrates inappropriate or sexual behaviour, and payment for the full treatment price will be collected.
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Insurance
I am fully insured by Balens Insurance and hold a British Red Cross First Aid qualification.
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By booking and attending a treatment, it is taken as proof that you have read, understood and agree by the Terms and Conditions as described.